Here are our top nine reasons why clients choose and why prospective clients should consider C T SOFTWARE as their preferred information technology partner.

1.   Established

C T SOFTWARE started business in 1986 and since then, it has developed and supported many software applications to help clients realise their needs to improve efficiency and reduce costs.

2.   Most Requirements Accepted

Except for very specialised applications like instrument and process control, game software and non-Windows software, we accept all software specifications used in a business environment for development. If additional short term staff is required for the project, we will ensure that they are supervised so that the delivered products meet our high standards of quality and usability.

3.   Experienced Support Personnel

When you encounter a problem with our software, an experienced technical support person with at least 3 years experience in software development will assist you in resolving it. All support personnel are taught the functionality of each program they provide support for and you can be assured that answers to your problems will given accurately and on a timely basis. If an answer is not available immediately, an effort will be made to find it.

4.   No Hassle Support

Unlike some software providers who insist that you log your support requests on a support ticketing system or something similar and wait for someone to get back to you, we allow our clients to call us and immediately receive a response. It could be a simple setting or it could be something that requires a program change but at least, the client will be pleased to know that someone has heard their problem and something is being done about it.

5.   After Office Hours Support

Although we work on weekdays at officially fixed hours, we allow clients to call us after office hours and even on weekends and public holidays if they have a serious problem that needs resolving. We understand that at times, a comforting and helpful voice at the other end of the telephone can do wonders in making a distressed client feel better.

6.   All Clients Supported

All our software, off-the-shelf and customised, include a free Standard support plan for the first year. After the first year, the client can optionally purchase another year's worth of support. What about those clients who do not wish to be tied to paying a fixed amount per year but are still using our software? No problem. These clients will subscribe to our PAYUGO support where they will receive free e-mail and telephone support and will only incur charges if their software program is changed or physical work needs to be carried out. This means that ANY client who uses our software will be assured of support whether they pay a fixed amount or not at the beginning of each support year.

7.   Quick Resolution

Since C T SOFTWARE started business, we have always emphasized that a smooth running program results in a happy client who will in turn recommend more clients. With that in mind, any reported problems with our software that requires changes are fixed as soon as possible. Current software development will stop temporarily while the fix is made and a program patch generated and sent out to the client.

8.   Reasonable Charges

We want our clients to appreciate us for the value we give them and we will not undercut estimates of work to be carried out just to get a job. Neither will we inflate the cost of a project because we don't need to due to our strict control of overhead costs. You can be sure that all our estimates we give you are based on a honest appraisal of work required for the specifications you provide.

9.  Remote Support Assistance

If a client is at a remote location but have Internet access via broadband, we can provide remote support assistance to quickly resolve problems especially when the client is not familiar with their operating system or use of commands. This means that we can assist clients wherever they may be, given the right infrastructure.