We provide two types of technical support; direct and indirect support.
The following support options are available to all clients who use CARAT software and iCARAT applications:-
Direct Support
• Email
• Telephone
• Chat via WhatsApp
Indirect Support
• Forums
• Knowledge bases
• Frequently Asked Questions (FAQ)
CARAT clients who have an active warranty period (new users) and those who have an active support contract (optional after the warranty period and paid yearly) and iCARAT clients with an active subscription will also receive the following direct support:-
Indirect Support
• Program updates and upgrades
Direct Support
• Remote access
The hours for support are:-
• Mondays to Fridays: 9:00am to 5:00pm
• Saturdays: 9:00am to 1:00pm
• Sundays and public holidays: Not available
