We provide direct technical support based on the following support plan levels:-
Level 1 (no charge)
• Email
Level 2 (RM100 per year for standard software. Not applicable for customised software.)
• Email
• Program updates
Level 3 (10% of software cost or RM390 per year, whichever is higher)
• Email
• Telephone
• Remote access
• WhatsApp
• Program updates
Note: Users of iCARAT web applications are provided support based on Level 3
In addition to the above direct support, the following types of indirect support are available to all users without charge:-
• Forums
• Knowledge bases
• Frequently Asked Questions (FAQ)
The hours for support are:-
• Mondays to Fridays: 9:00am to 5:00pm
• Saturdays: 9:00am to 1:00pm
• Sundays and public holidays: Closed
