SUPPORT POLICIES

We provide direct technical support based on the following support plan levels:-

Level 1 (no charge)

•   Email

Level 2 (RM100 per year for standard software. Not applicable for customised software.)

•   Email
•   Program updates

Level 3 (10% of software cost or RM390 per year, whichever is higher)

•   Email
•   Telephone
•   Remote access
•   WhatsApp
•   Program updates

Note: Users of iCARAT web applications are provided support based on Level 3

In addition to the above direct support, the following types of indirect support are available to all users without charge:-

•   Forums
•   Knowledge bases
•   Frequently Asked Questions (FAQ)

The hours for support are:-

•   Mondays to Fridays: 9:00am to 5:00pm
•   Saturdays: 9:00am to 1:00pm
•   Sundays and public holidays: Closed
Copyright © 2018-2019 C T SOFTWARE. All rights reserved.

12A Jalan Cempaka SD 12/4B,
Bandar Sri Damansara,
52200 Kuala Lumpur, Malaysia.

Terms of Service | Privacy Policy
Telephone: +603-6261 6218
WhatsApp: +6011-1533 2183

E-Mail: info@ctsoftware.com.my
Web Site: www.ctsoftware.com.my
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